Privacy Policy

We collect the following types of information: • Contact information: Name, email address, phone number, postal address when you contact us or request our services. • Professional information: Company name, job title, industry. • Usage data: Information about your browsing on our website, including pages visited and time spent. • How you found us: When you arrive on our site through a campaign or an external link, we note the campaign (the link's "utm" parameters, a Google or Meta click identifier), the address of the page that referred you and the first page you viewed. This information is attached to your file only if you send us a form. • Communications: The content of your emails, messages, and support requests.

We use your personal information to: • Provide, maintain, and improve our IT and cybersecurity services • Respond to your inquiries and provide technical support • Send you important communications about our services • Inform you of new offers and services (with your consent) • Improve our website and user experience • Learn which campaigns and websites bring us inquiries, so we can direct our communications better • Comply with our legal and regulatory obligations

As a cybersecurity company, we apply rigorous security measures: • Encryption of data in transit and at rest • Strict access controls and multi-factor authentication • Continuous monitoring and intrusion detection • Regular security audits • Ongoing staff training on data protection

We never sell your personal information. We may share it with: • Our service providers who help us deliver our services • Legal authorities when required by law • Third parties with your explicit consent All our partners are bound by strict confidentiality agreements. Information about how you found us travels with your inquiry in our internal tools, including our customer relationship management software (Zoho CRM). We do not pass it to any advertising platform.

Under Quebec's Law 25, you have the right to: • Access your personal information • Request correction of inaccurate data • Request deletion of your data • Withdraw your consent at any time • File a complaint with the Commission d'accès à l'information du Québec To exercise these rights, contact our privacy officer at privacy@aikisecure.com.

We retain your personal information as long as necessary to: • Provide our services • Comply with legal obligations • Resolve disputes and enforce our agreements Retention periods vary based on the type of data and purpose of collection. Information about how a visitor found us is kept with the inquiry it is attached to, for the same period.

Our website uses cookies and your browser's storage to: • Ensure the proper functioning of the site • Remember your preferences • Analyze site usage • Remember how you found us (see section 1) How you found us is kept in your browser while the tab stays open. It is kept from one visit to the next only if you accepted analytics cookies, and for 90 days at most. It is sent to us only if you submit a form. You can change your choices at any time with the "Cookie settings" link at the bottom of every page. Withdrawing consent to analytics cookies also deletes how you found us, as kept between visits. You can also manage cookies in your browser settings.

For any questions about this policy or your personal data: AIKI Secure 9125 rue Pascal-Gagnon, Suite 204 St-Léonard, QC H1P 1Z4 Phone: 514-939-3222 Email: privacy@aikisecure.com